Rival AI agents, Instinct and Meta’s Muse, both add the ability to make calls

Instinct’s popularity may now grow even further, as it’s added a new calling feature that lets your agent place calls and act as a concierge. Meta’s Muse, another serious contender in this battle, has also done the same.

Instinct’s founder Noah Shinn announced on X that the buzzy startup’s new calling feature, Instinct Concierge, can do things like book restaurants that don’t take online reservations, get on your dentist’s cancellation list, or sort out problems with your cable bill. The feature is rolling out in early access to some users, with plans to expand to all users in time, he said.

Your Instinct can now handle phone calls. Introducing Instinct Concierge – a white glove service meant to handle high-touch cases, such as making phone calls, high-end service booking, and more. You’ll be able to book the restaurant that doesn’t take online reservations, get on… pic.twitter.com/vGVnAJ1MF1 — Noah Shinn (@noahrshinn) September 16, 2026

Though Instinct is shipping fast, Meta’s Muse AI assistant is keeping up. It also just gained the ability to place calls to U.S. businesses. The tech giant said the feature will first roll out to users who ask Muse to make a call. (This essentially serves as a feature request mechanism, and Meta said that whenever Muse launches new features, they’ll be available first to people who ask Muse about them.)

These calling features arrive as a number of rivals had been touting their ability to make calls as an advantage over Instinct; but with Instinct’s Concierge feature rollout, they’re all now in parity with each other on this front.

we just expanded the @Muse beta for outbound calls to US businesses, prioritizing folks who'd asked their Muse to let us know they wanted it first :) if you're in, give it a shot and tell us what you think. phone calling was one of our top requests and your feedback helped make… — Ryan Fox (@wailord) September 16, 2026

Both Instinct and Muse have seen great traction over the last few weeks. Instinct raised $350 million at a $2.5 billion valuation last month , and it is reportedly in talks to raise $1 billion at a $10 billion valuation , with investors showing heavy interest in text-based assistants that can navigate different surfaces for users.

Analytics firm Sensor Tower noted that Muse outgrew the Meta AI app launch in the first few days. The app garnered over 730,000 downloads in the U.S., compared to the Meta AI app, which was downloaded 707,000 times post-launch in the first five days. The app even reached the No. 2 position in the top charts at one point.

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Ivan covers global consumer tech developments at TechCrunch. He is based out of India and has previously worked at publications including Huffington Post and The Next Web.

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