Meta’s AI agent has been blocked from using Amazon.com

Sunday night, users of Meta’s AI assistant Muse started getting a strange error message when they tried to buy goods on Amazon. As spotted by GeekWire , the error message read: “Continued access by an unauthorized AI agent violates Amazon’s Conditions of Use, to which our customers have agreed.”

In other words, Muse isn’t welcome as a shopper — and anyone trying to buy something on Amazon through the AI agent will have to find it somewhere else.

But there are also substantive reasons Amazon might not want to be in the agentic commerce business just yet. If Muse makes a bad order, Amazon is going to be the one to clean it up — dealing with both the angry customer and the angry vendor. Muse has one of the lower hallucination rates , as AI models go, but it’s still pretty far from zero. Even if Amazon sees an opportunity in agent-driven commerce, they may want to wait a few more release cycles before rolling anything out.

Last day to book an exhibit table is September 18. Don’t miss out on high-impact leads, investor access, and a brand spotlight in Disrupt’s Expo Hall.

The man who built Apple’s stores doesn’t buy Silicon Valley’s bet on AI shopping

Meta’s Muse is outpacing ChatGPT’s early mobile launch

With Tabby, a former accountant is using AI to make accountants obsolete

Latest in AI

The man who built Apple’s stores doesn’t buy Silicon Valley’s bet on AI shopping

OpenAI forms math advisory group as its AI resolves more than 100 open problems

Discover what’s next: 5 days left to save up to $200 on your TechCrunch Disrupt 2026 ticket